Hybrid Sales Representative – Inbound & Outbound

Role Overview

Summit Growth Group is a revenue acceleration company focused on helping businesses grow through world-class sales execution. We partner with companies to turn customer demand and new opportunities into measurable revenue through customer acquisition, revenue optimization, retention, and sales channel management.

Our team doesn't just develop sales strategies—we execute them. We work directly alongside our clients to support the sales process from initial customer engagement through conversion and retention.

Our culture is performance-driven, results-oriented, and built for individuals who want to take control of their income and career growth.

Summit Growth Group is seeking motivated Hybrid Sales Representatives to join our growing remote sales team. This role combines inbound and outbound sales, giving representatives the opportunity to engage both interested customers and new prospective customers within a fast-paced, work-from-home call center environment.

You will handle inbound sales inquiries from customers who have expressed interest in our clients' products and services while also conducting outbound calls to prospective customers through targeted calling campaigns.

Your goal is simple: connect with customers, understand their needs, recommend the right solutions, and close the sale.

This position is ideal for competitive, goal-oriented professionals who are comfortable spending much of their workday on the phone and are motivated by performance, professional growth, and uncapped earning potential.

What You'll Do

• 1Handle inbound calls and sales inquiries from prospective customers.
• 2Build rapport and establish trust quickly.
• 3Conduct discovery conversations to understand customer needs.
• 4Recommend products and services that best fit customer requirements.
• 5Educate customers on available products, services, promotions, and solutions.
• 6Address questions and overcome objections.
• 7Identify upsell and cross-sell opportunities when appropriate.
• 8Confidently guide customers through the sales process and close sales.
• 9Deliver a professional and positive customer experience on every interaction.
• 10Make high-volume outbound calls to prospective customers using automated dialing systems.
• 11Engage new prospects and create sales opportunities.
• 12Build rapport and establish credibility quickly over the phone.
• 13Present products and services in a clear, compelling, and professional manner.
• 14Handle objections and rejection professionally.
• 15Follow up with prospective customers when appropriate.
• 16Convert qualified prospects into customers.
• 17Maximize revenue opportunities while maintaining a customer-focused approach.
• 18Meet or exceed established sales, conversion, productivity, call-volume, and revenue goals.
• 19Accurately document customer interactions, sales activities, and outcomes within CRM systems.
• 20Maintain current knowledge of client products, services, offers, promotions, and sales strategies.
• 21Follow established sales processes, compliance requirements, quality standards, and client guidelines.
• 22Participate in coaching sessions, training programs, team meetings, and ongoing professional development.
• 23Apply coaching and performance feedback to continuously improve results.
• 24Maintain professionalism and accountability in a remote call center environment.

What We're Looking For

• High school diploma or equivalent required.
• No prior sales experience required—we hire for attitude, coachability, and drive.
• Strong verbal communication and active listening skills.
• Comfortable speaking with customers and prospects over the phone throughout the workday.
• Ability to build rapport quickly and communicate confidently.
• Strong problem-solving and objection-handling abilities.
• Ability to handle rejection professionally and remain motivated.
• Competitive, resilient, self-motivated, and results-oriented.
• Strong relationship-building skills.
• Basic computer proficiency.
• Ability to navigate multiple systems and applications simultaneously.
• Ability to learn new products, services, systems, and sales processes quickly.
• Ability to work independently while remaining engaged with a virtual team.

Nice to Have

• Bilingual skills are a plus.
• Prior experience in inbound or outbound phone sales.
• Familiarity with CRM software or dialing systems.
• Experience in a remote or virtual work environment.

Requirements

• Dedicated workspace free from distractions.
• Reliable high-speed internet connection with a minimum speed of 50 Mbps.
• Ability to work assigned shifts consistently and maintain reliable attendance.
• Professional environment suitable for customer calls, virtual meetings, coaching, and training.